Terms of Service
Effective Date: January 1, 2026
Welcome to Lily's Poinsettia Pots, your trusted source for premium holiday poinsettias and festive floral arrangements. At lilysfloralrichfield.com, we are committed to providing you with exceptional quality plants and an outstanding customer experience. These Terms of Service outline the guidelines and conditions that govern your use of our website and the purchase of our products. We encourage you to read these terms carefully to understand your rights and responsibilities as a valued customer.
1. Acceptance of Terms
By accessing, browsing, or making a purchase through lilysfloralrichfield.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy. These terms constitute a legally binding agreement between you and Lily's Poinsettia Pots. If you do not agree with any portion of these terms, we kindly ask that you discontinue use of our website immediately.
We reserve the right to modify, update, or revise these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Any modifications will become effective immediately upon posting to our website. Your continued use of lilysfloralrichfield.com following such changes indicates your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about any updates that may affect your use of our services.
2. Service Description
Lily's Poinsettia Pots specializes in providing carefully cultivated poinsettia plants, decorative pots, and holiday floral arrangements through our online platform. Our expert horticulturists work diligently to ensure that each poinsettia meets our rigorous quality standards before it reaches your home or business.
2.1 Product Information
We strive to present accurate and detailed descriptions of all our poinsettia varieties, pot styles, and arrangements. This includes information about plant size, color variations, care requirements, and expected longevity. However, as living plants, poinsettias may exhibit natural variations in appearance, leaf size, and coloration. Factors such as growing conditions, seasonal availability, and natural plant development may result in slight differences from the images displayed on our website.
2.2 Availability and Order Fulfillment
Product availability is subject to growing seasons, inventory levels, and regional demand. While we make every effort to maintain adequate stock during the holiday season, certain varieties or pot styles may become unavailable. In the event that an ordered item is out of stock, we will contact you promptly to discuss suitable alternatives or issue a full refund. Order fulfillment times may vary based on your location, weather conditions, and shipping logistics to ensure your poinsettias arrive in optimal condition.
2.3 Pricing and Payment
All prices displayed on lilysfloralrichfield.com are in United States Dollars (USD) and are subject to change without prior notice. We accept major credit cards, debit cards, and other payment methods as indicated during the checkout process. Sales tax will be applied to orders as required by applicable state and local laws. You agree to provide accurate and complete payment information and authorize us to charge the specified payment method for your order total, including product costs, applicable taxes, and shipping fees.
3. User Obligations
As a user of lilysfloralrichfield.com, you agree to conduct yourself in a manner that is lawful, respectful, and consistent with the intended purpose of our website.
3.1 Account Responsibilities
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update this information as necessary. Should you become aware of any unauthorized use of your account, you must notify us immediately at [email protected].
3.2 Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Attempting to gain unauthorized access to our website, servers, or databases
- Using automated systems, bots, or scripts to access or collect information from our website
- Interfering with or disrupting the functionality of our website or servers
- Submitting false, misleading, or fraudulent information
- Violating any applicable local, state, national, or international laws
- Infringing upon the intellectual property rights of Lily's Poinsettia Pots or third parties
- Transmitting viruses, malware, or other harmful code
- Harassing, threatening, or abusing our staff or other customers
3.3 Age Requirements
Our website is intended for use by individuals who are at least 18 years of age or the age of majority in their jurisdiction. By using lilysfloralrichfield.com, you represent and warrant that you meet these age requirements and have the legal capacity to enter into binding contracts.
4. Intellectual Property Rights
All content available on lilysfloralrichfield.com, including but not limited to text, graphics, logos, photographs, product images, design elements, software code, and educational materials, is the exclusive property of Lily's Poinsettia Pots or our licensed content providers. This content is protected by United States and international copyright, trademark, and other intellectual property laws.
4.1 Trademarks
The name "Lily's Poinsettia Pots," our logo, and other distinctive marks displayed on our website are registered or common law trademarks of our company. You may not use these trademarks without our prior written permission. Any unauthorized use may constitute trademark infringement and violate applicable laws.
4.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms of Service. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our express written consent. This includes downloading, copying, or sharing our plant care guides, photography, or educational materials for commercial purposes.
5. Shipping and Delivery
Understanding the delicate nature of living plants, we take special care in packaging and shipping your poinsettias to ensure they arrive healthy and vibrant.
5.1 Shipping Policies
We ship to addresses within the continental United States, with certain restrictions based on weather conditions and regional regulations. Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather events, and seasonal demand. We are not responsible for delays caused by third-party shipping carriers, though we will work diligently to resolve any delivery issues.
5.2 Risk of Loss
Title and risk of loss for all products pass to you upon delivery to the shipping carrier. However, we understand that plant health is paramount, and we encourage you to inspect your poinsettias immediately upon arrival and contact us within 48 hours if there are any concerns about plant condition.
6. Returns and Refunds
Your satisfaction is important to us. Due to the living nature of our products, we have established specific policies regarding returns and refunds to ensure fairness while maintaining plant quality standards.
6.1 Plant Guarantee
We guarantee that your poinsettias will arrive in healthy condition. If your plant arrives damaged, diseased, or in unacceptable condition, please contact us at [email protected] within 48 hours of delivery with photographic evidence. We will work with you to provide a replacement or issue a refund, as appropriate.
6.2 Care-Related Issues
Poinsettias require specific care conditions to thrive, including appropriate watering, temperature, and light exposure. We provide detailed care instructions with each order and on our website. Issues arising from improper care after delivery are not covered under our guarantee, though our knowledgeable team is always available to provide guidance and troubleshooting assistance.
7. Limitation of Liability
While we strive for excellence in every aspect of our service, it is important to understand the limitations of liability that apply to your use of our website and purchase of our products.
7.1 Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Lily's Poinsettia Pots disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or completely secure, though we implement reasonable security measures to protect your information.
7.2 Limitation of Damages
In no event shall Lily's Poinsettia Pots, its owners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.
7.3 Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
8. Indemnification
You agree to indemnify, defend, and hold harmless Lily's Poinsettia Pots, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our website, violation of these Terms of Service, or infringement of any third-party rights.
9. Termination
We reserve the right to suspend or terminate your access to lilysfloralrichfield.com at any time, with or without notice, for any reason, including but not limited to violation of these Terms of Service, fraudulent activity, or conduct that we determine to be harmful to our business or other users. Upon termination, your right to use our website will immediately cease. Provisions of these Terms of Service that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and dispute resolution clauses.
10. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the State in which Lily's Poinsettia Pots maintains its principal place of business, without regard to its conflict of law provisions. Any dispute arising from these terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.
11. Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
12. Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices published on lilysfloralrichfield.com, constitute the entire agreement between you and Lily's Poinsettia Pots regarding your use of our website and supersede all prior agreements, understandings, and communications, whether written or oral.
13. Contact Information
We value open communication with our customers. If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of your experience with Lily's Poinsettia Pots, please don't hesitate to reach out to our knowledgeable team.
Email: [email protected]
Our customer service representatives are committed to responding to all inquiries promptly and providing you with the expert guidance you need to make your holiday season bright with beautiful poinsettias.
Thank you for choosing Lily's Poinsettia Pots as your source for holiday floral excellence. We appreciate your business and look forward to helping you create a festive atmosphere with our premium poinsettia selections.